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Shipping policy

Breathe® Store – Shipping Policy

Overview

This Shipping Policy outlines how orders from the Breathe® Store are processed, dispatched, and delivered.

By placing an order, you agree to the terms set out below.

1. Processing Times

  • Orders are typically processed within 1–3 working days

  • Orders are not processed on weekends or public holidays

During busy periods, processing times may be extended. We will always aim to dispatch as quickly as possible.

2. Delivery Options

Delivery options and pricing will be displayed at checkout.

Estimated delivery times:

  • Standard UK Delivery: 2–5 working days

  • Express UK Delivery: 1–2 working days

These timeframes are estimates only and are not guaranteed.

3. Dispatch & Tracking

Once your order has been dispatched:

  • You will receive a confirmation email

  • Tracking details will be provided where available

It is your responsibility to monitor the delivery and ensure someone is available to receive the parcel if required.

4. Risk & Responsibility

Once your order has been dispatched, responsibility for the goods passes to you.

Breathe® is not liable for:

  • Delays caused by courier services

  • Lost or stolen parcels where delivery has been confirmed

  • Incorrect delivery details provided at checkout

If an issue arises, we will assist in contacting the courier, but this does not guarantee a replacement or refund.

5. Failed Deliveries

If a delivery attempt fails:

  • The courier may reattempt delivery or return the item to us

  • Any additional shipping costs for redelivery will be your responsibility

6. Incorrect Address

If an incorrect or incomplete address is provided:

  • We are not responsible for failed or misdirected deliveries

  • Additional charges may apply to resend the order

Please double-check all delivery details before completing your purchase.

7. International Shipping

[Include if applicable]

We may offer international shipping on selected items.

  • Delivery times vary by location

  • Import duties, taxes, and customs fees are the responsibility of the customer

  • Delays at customs are outside of our control

8. Damaged in Transit

If your order arrives damaged:

  • You must notify us within 48 hours of delivery

  • Provide clear photographic evidence of the damage

We will review and provide a resolution in line with our Returns & Refund Policy.

9. Split Shipments

Where necessary, orders may be shipped in multiple packages.

You will not be charged additional shipping unless agreed in advance.

10. Delays Outside Our Control

We are not responsible for delays caused by:

  • Courier disruptions

  • Weather conditions

  • Customs processing

  • Industrial action or unforeseen events

11. Contact

For shipping enquiries:
inhale@breathe-hbot.com